How does the casework process go?

1. After submitting your Privacy Release Form, we will reach out to the federal agency on your behalf. 
2. As soon as the agency gets back to us, we will immediately follow up with you.
3. After 30 business days (not including weekends and holidays), we will follow up with the agency if we haven't heard back. 
4. Be patient, but always follow up on your case. If you follow up before the 30 business day window, there is a possibility we don’t have a response yet. 

It is important to remember that not all issues can be resolved by your representative and their staff and that there may be limitations on what they can do to help you. However, submitting federal casework can be a useful way to raise concerns and seek assistance from your elected officials at the federal level.